DENTAL TOURISM AND PERSONAL DATA PROCESSING POLICY

Gómez Dental Design
Pereira, Risaralda, Colombia

Last updated: August 2026

1. Dental Tourism in Colombia

Gómez Dental Design provides dental consultation, treatment planning, and coordination services for local and international patients interested in receiving dental and advanced cosmetic dentistry treatments in Pereira, Colombia, in the heart of the Coffee Region.

Through our website, users may request information about dental treatments, consultations, dental tourism packages, accommodation, private transportation, and other services related to their dental experience in Colombia.

In order to respond to these requests and provide appropriate assistance, we may collect certain information directly provided by the user.

2. Information We Collect

When a person requests information, schedules a consultation, or expresses interest in one of our dental treatments or dental tourism packages, we may collect information such as:

• First and last name.
• Telephone number and country calling code.
• Email address.
• Country and city of residence.
• Dental treatment of interest.
• Information necessary to prepare an initial treatment proposal.
• Estimated travel dates.
• Accommodation preferences.
• Transportation requirements.
• Information voluntarily provided through forms, WhatsApp, email, telephone, or other communication channels.

In certain circumstances, users may voluntarily provide information related to their dental history or health condition. This type of information may constitute sensitive personal data and will therefore be handled with appropriate confidentiality and protection measures.

3. How We Use Your Information

The information provided by users may be used for the following purposes:

• Responding to requests for information.
• Contacting users after they submit a consultation or contact form.
• Scheduling dental consultations.
• Understanding the patient’s general needs and treatment interests.
• Providing information about available dental treatments.
• Preparing preliminary treatment proposals.
• Coordinating dental tourism packages.
• Coordinating accommodation and private transportation when included or requested.
• Confirming appointments and reservations.
• Following up on requests submitted through our website.
• Answering questions about our treatments and services.
• Communicating through telephone, WhatsApp, email, or other contact information provided by the user.
• Managing administrative processes related to patient care.
• Complying with applicable legal and regulatory obligations.

4. Contact After Submitting a Request

When a person submits a contact form, consultation request, or request for information about one of our treatments, the information provided may be used to contact that person in order to respond to the request.

For example, after requesting a consultation, a member of our team may contact the user to:

• Confirm the information provided.
• Answer questions about the requested treatment.
• Explain the consultation process.
• Provide preliminary information about available plans.
• Coordinate a consultation.
• Discuss potential travel dates.
• Provide information about accommodation and transportation when applicable.

Contact may be made through the telephone number, WhatsApp account, or email address provided by the user.

5. Dental and Health Information

In order to provide appropriate preliminary guidance, certain patients may voluntarily provide information regarding:

• Previous dental treatments.
• Dental history.
• Oral health conditions.
• Current dental concerns.
• Photographs of their teeth or smile.
• X-rays or other dental records.
• Other information relevant to their requested treatment.

Providing this information is voluntary unless it is required for a specific purpose previously explained to the user.

When users voluntarily provide health-related information, Gómez Dental Design will handle such information with appropriate confidentiality and security measures and only for authorized or legally permitted purposes.

Information submitted through the website does not constitute a dental diagnosis.

A definitive diagnosis and treatment recommendation must be made by the appropriate dental professional following the necessary clinical evaluation.

6. International Patients

Our website is intended to serve both Colombian and international patients.

International patients may provide information such as:

• Country of residence.
• City of residence.
• International telephone number.
• Preferred communication method.
• Estimated travel dates.
• Treatment preferences.
• Accommodation requirements.
• Transportation requirements.

This information allows our team to communicate effectively with the patient and coordinate the dental tourism experience before and during their visit to Colombia.

7. Dental Tourism, Accommodation and Transportation

Some of our dental tourism plans may include or offer additional services such as:

• Hotel accommodation.
• Private transportation.
• Airport transfers.
• Tourist experiences.
• Other services related to the patient’s visit to the Coffee Region.

When necessary, certain personal information may be shared with service providers directly involved in delivering these services.

Only information reasonably necessary to coordinate the requested service should be shared.

Accommodation, transportation, tourism activities, and other third-party services may be subject to the availability and individual policies of the corresponding providers.

8. Treatments and Packages Published on Our Website

The treatments, prices, packages, and services displayed on our website are provided for informational purposes.

Selecting or requesting information about a dental tourism package does not automatically mean that the patient is clinically approved for the proposed treatment.

The final treatment plan may depend on:

• Professional dental evaluation.
• Oral health condition.
• Previous dental treatments.
• Clinical requirements.
• Diagnostic information.
• Treatment feasibility.
• Professional recommendations.

If the patient’s clinical condition requires modifications to the treatment initially requested, these changes will be explained to the patient before the corresponding treatment is performed.

9. Consultation Fees

Our website may display a consultation fee for patients interested in receiving a professional dental evaluation.

The consultation fee corresponds to the consultation or evaluation indicated on the website and does not necessarily include the cost of the complete dental treatment.

Dental procedures, additional treatments, materials, laboratory services, accommodation, transportation, or other services may have separate costs.

Any additional treatment or service should be communicated to the patient before it is performed or contracted.

10. Photographs and Dental Records Provided by the Patient

During the initial information and planning process, users may voluntarily provide photographs of their teeth, smile, dental records, or other relevant information.

Such information may be used to provide preliminary guidance and assist in preparing the consultation.

Photographs and other information submitted remotely cannot replace an in-person professional dental evaluation.

The submission of photographs does not guarantee a particular treatment result.

Patient photographs, videos, or dental cases will not be used for advertising, marketing, educational, or promotional purposes without the appropriate authorization when required by applicable law.

11. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Ensure the proper operation of the website.
• Improve user experience.
• Analyze website traffic.
• Understand how visitors interact with our website.
• Measure advertising performance.
• Improve our marketing activities.

These technologies may collect technical information such as:

• Device type.
• Browser type.
• Pages visited.
• Approximate interaction information.
• Referral source.
• Website activity.

Users may manage certain cookie preferences through their browser settings or through cookie management tools available on the website, where applicable.

12. Advertising and Analytics

Gómez Dental Design may use third-party analytics and advertising technologies to measure the performance of our digital campaigns and understand how users interact with our website.

These technologies may include advertising, analytics, remarketing, and measurement services provided by third-party technology companies.

The use of such technologies will be subject to applicable privacy requirements, available user controls, and the respective policies of the third-party providers.

13. Data Retention

Personal information will be retained for as long as reasonably necessary to:

• Fulfill the purposes for which it was collected.
• Provide requested services.
• Manage patient communications.
• Maintain appropriate administrative records.
• Comply with legal, contractual, accounting, or regulatory obligations.
• Resolve disputes or enforce applicable agreements.

When information is no longer necessary, it may be deleted, anonymized, or securely stored in accordance with applicable legal requirements.

14. Information Security

Gómez Dental Design will implement reasonable technical, administrative, and organizational measures designed to protect personal information against:

• Unauthorized access.
• Loss.
• Misuse.
• Alteration.
• Unauthorized disclosure.
• Destruction.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

Users should therefore avoid submitting unnecessary confidential information through public or unsecured communication channels.

15. Your Privacy Rights

Depending on the applicable legislation, individuals may have rights regarding their personal information, including the right to:

• Request access to their personal information.
• Request correction or updating of inaccurate information.
• Request deletion of personal information where legally applicable.
• Request information regarding how their personal information is being used.
• Withdraw consent where legally applicable.
• Submit questions, requests, or complaints regarding the processing of their personal information.
• Request information about the purposes for which their data has been collected.

Certain legal or regulatory exceptions may apply.

16. How to Request Access, Correction or Deletion

If you wish to request access, correction, updating, or deletion of your personal information, you may contact Gómez Dental Design using the following information:

Email: comercial@gomezdental.net

Phone / WhatsApp: +57 310 6570474

Address: Carrera 22 # 14-12, Pereira, Risaralda, Colombia

Your request should contain sufficient information to allow us to identify the relevant individual and understand the nature of the request.

17. Minors

Our dental tourism services are primarily intended for adults.

If a minor requests information or receives dental treatment, any collection and processing of their personal information will be carried out in accordance with applicable laws and the authorization requirements applicable to their parent, guardian, or legal representative.

18. Information Belonging to Third Parties

Users should only provide personal information belonging to another person when they are authorized to provide such information or are otherwise legally permitted to do so.

If a user provides information about another individual, Gómez Dental Design may process that information for the purpose for which it was provided, subject to applicable legal requirements.

19. Marketing Communications

Where the user has provided the appropriate authorization, Gómez Dental Design may send communications regarding:

• Dental treatments.
• Dental tourism packages.
• Special offers.
• New services.
• Dental and cosmetic dentistry information.
• Educational content related to oral health and smile aesthetics.

Users may request to stop receiving marketing communications at any time through the available communication channels.

Stopping marketing communications will not necessarily affect communications that are necessary to provide a service, manage an appointment, process a reservation, or respond to a request.

20. Treatment Results

Dental treatment outcomes vary from patient to patient.

Factors such as oral health, dental anatomy, biological response, previous treatments, oral hygiene, habits, bite, diet, maintenance, and compliance with professional recommendations may affect the final result.

Photographs, digital smile designs, simulations, before-and-after images, and examples displayed on our website are illustrative only.

They should not be understood as a guarantee that another patient will obtain an identical result.

21. Digital Smile Design and Treatment Planning

Digital planning, intraoral scanning, 3D design, mock-ups, and other digital technologies may be used to assist in treatment planning.

Digital simulations and previews represent an approximation of the expected result.

The final clinical result may differ from a digital simulation due to individual anatomical, biological, functional, and clinical factors.

22. Additional Dental Treatments

During the professional evaluation, additional procedures may be recommended when necessary to achieve appropriate oral health conditions before or during cosmetic treatment.

Additional procedures may include:

• Dental restorations.
• Periodontal treatment.
• Root canal treatment.
• Extractions.
• Gum treatment.
• Additional diagnostic procedures.
• Other treatments considered clinically necessary.

Procedures that are not expressly included in the selected dental tourism package are not considered part of the package price unless otherwise agreed in writing.

23. Patient Responsibilities

Patients are responsible for:

• Providing accurate and complete information.
• Informing the dental team about relevant medical and dental history.
• Informing the dental team about allergies, medications, and previous procedures when applicable.
• Following professional recommendations.
• Attending scheduled appointments.
• Following post-treatment care instructions.
• Maintaining appropriate oral hygiene.
• Informing the dental team of any unexpected symptoms or complications.
• Providing accurate contact and travel information.
• Reviewing the conditions of their selected dental tourism package before confirming their reservation.

24. Travel and Treatment Scheduling

International and out-of-town patients should consider that dental treatment schedules are estimates and may change depending on clinical findings and treatment progress.

Patients are encouraged to allow sufficient time between dental appointments, travel arrangements, and other commitments.

Gómez Dental Design cannot guarantee that every treatment will be completed within a specific number of days when clinical circumstances require additional procedures, appointments, laboratory work, healing time, or other necessary adjustments.

25. Emergencies

If a patient experiences severe pain, significant swelling, persistent bleeding, fever, trauma, difficulty breathing, or another potentially serious condition, they should seek immediate professional or emergency medical attention.

Information provided through this website, email, WhatsApp, or other digital communication channels does not replace emergency dental or medical care.

26. Third-Party Services

Certain dental tourism packages may involve third-party services, including hotels, transportation companies, tourism providers, laboratories, payment platforms, or technology providers.

Third-party services may have their own terms, privacy policies, cancellation policies, and conditions.

Gómez Dental Design is not responsible for policies independently established by third-party providers, except where applicable under the law or contractual arrangements.

27. Consent and Acceptance

By submitting a form, requesting information, scheduling a consultation, or voluntarily providing personal information through our website or communication channels, the user acknowledges that they have had the opportunity to review this policy and agrees to the processing of their information for the purposes described herein, where such consent is legally required.

Consent to the processing of personal information does not constitute consent to receive dental treatment.

Any dental procedure will be subject to the appropriate professional evaluation and, where applicable, informed consent.

28. Changes to This Policy

Gómez Dental Design may update this policy from time to time to reflect changes in:

• Our services.
• Our website.
• Data processing practices.
• Technology.
• Legal or regulatory requirements.

The current version of this policy will be made available on our website.

29. Contact Information

If you have questions regarding this Dental Tourism and Personal Data Processing Policy, our dental tourism services, or the use of your personal information, please contact us:

Gómez Dental Design

Phone / WhatsApp: +57 310 6570474
Email: comercial@gomezdental.net
Address: Carrera 22 # 14-12, Pereira, Risaralda, Colombia

Pereira, Risaralda – Colombia